Consistent delivery of excellent service key for business community

Good customer service must be delivered on a consistent basis.

That’s the reminder coming from the National Initiative for Service Excellence (NISE). NISE held its very first “Lunch & Learn Pop-Up Service Excellence Workshop” in Jubilee Gardens, The City yesterday, and this message was consistently delivered to members of the business community and the general public who gathered for the fun, entertaining and interactive learning session.

In a brief interview with The Barbados Advocate, CEO of NISE, Kim Tudor acknowledged that whilst some businesses are firmly holding to high standards of service excellence, some are slackening where this effort is concerned.

“We’ve seen improvements from some companies and we have seen some companies drop back a bit, so it’s the inconsistency [that we have to address],” she indicated.

“So I think that with our effort and through the efforts of other people, people are aware of the need to give customer service, but the systems to guarantee consistency are not there and that’s why we are working with the leaders, to ensure that they put the systems in place and also to keep it top of the mind, so hence the Pop-Up series,” NISE’s CEO said.

Tudor meanwhile noted that the pop-up service excellence series which will be moving around the country, aims to highlight and showcase how everyone, from front line employees to supervisors and managers, must play a part in Barbados being recognised as a leader in the delivery of service excellence.

The event also serves to provide a wonderful opportunity for members of the public to gain a greater appreciation of how the consistent delivery of excellence, positively impacts Barbados.

Members of the public attending the various sessions, are encouraged to bring their lunch, but they will be treated to dessert and refreshments, compliments of NISE. (RSM)