NISE doing good work with Pop-Up series

The National Initiative for Service Excellence (NISE) must be commended for taking its service excellence training to the community, through its novel Lunch & Learn Pop-Up Series.

The recently launched NISE Lunch & Learn Pop-Up Service Excellence Workshop Series, forms part of NISE’s continued community outreach. The series will seek to heighten the awareness of service excellence nationally, in an interactive, dynamic and informative way. According to NISE, the pop-up series will also highlight and showcase how everyone, from front line employees, to supervisors and managers, has a critical role to play in Barbados being recognised as a leader in the delivery of service excellence. The series will also provide a wonderful opportunity for members of the public, to gain a greater appreciation of how the consistent delivery of excellence positively impacts Barbados.

Indeed, this was the case when companies in the commercial hub of Bridgetown were able to benefit from the very first “NISE Lunch & Learn Pop-Up Service Excellence Workshop”, held in Jubilee Gardens recently. Members of the public were encouraged to bring their lunch, but they were also treated to dessert and refreshments, compliments of NISE, as they honed in on the entertaining NISE duo of Tracey Austin and Rhonda Bryan-Hutson, who relayed key information about how they could be nice, in the area of service delivery. There was also a hilarious dramatic performance delivered by Chrispen Hackett and Simon Alleyne, better known as Rum and Koke, to emphasise the message of service excellence.

For the first workshop in the series, NISE partnered with Cave Shepherd and Co. Ltd. and on a more serious note, NISE Brand Champion, Mark Anthony, who serves as Manager of Customer Service and Corporate Communications at that company, shared his experience about how he was able to move up the ranks, by delivering good customer service on a continuous basis, over the years. He noted that while employees may not always be having a good day, they should place their feelings aside and make the customers their number one priority.

NISE CEO, Kim Tudor meanwhile issued a reminder that good customer service must be delivered on a consistent basis. Tudor acknowledged that while some businesses are firmly holding to high standards of service excellence, some are slackening their riding, where this effort is concerned.

Now in this year which the Productivity Council has designated as The Year of Productivity, it must be said that not only front line employees, but supervisors and managers, must be ever mindful of the need to improve on their delivery of excellent service. Indeed, the two go hand in hand. Barbadians in general must understand that excellence must become a way of life and how you treat customers really does matter in the grand scheme of things, if you want to ensure that your business thrives, is efficient in meeting customer needs and is a wonderful place at which to do business. So thank you NISE and let us all remember to be nice, as we carry out our jobs on a daily basis.