QEH focusing on accreditation
Tue, 07/19/2016 - 12:49am
Recently, the Queen Elizabeth Hospital (QEH) has embarked on two significant quests – to attain accreditation for its laboratory and the hospital as an institution.
Chairman of the Board of Management, Joseph King, explained that the process of achieving these have helped heighten management’s awareness through the various institutional audit processes, as well as improve the awareness of the strengths and weaknesses of the institution.
Consequently, this may have led to more staff gaining a heightened awareness of their responsibilities. “In light of this, the Board of Directors is appealing to everyone to get in board, as we achieve our targets and objectives,” he expressed.
The QEH Chairman’s comments came during the Rewarding Excellent Service Promotes Employee Commitment and Teamwork (R.E.S.P.E.C.T) – Employee Recognition and Rewards Programme ceremony held in the QEH Auditorium, yesterday.
King went on to describe the introduction of the Service Quality Training for staff and middle-management as “timely”, as it sought to improve staff’s ability to help improve service quality in the hospital.
He also acknowledged that the programme of special training for nurses in the area of ‘Critical Care Nursing’ is testimony to keeping staff fully trained, and preparing them to successfully attain full international certification in this discipline.
“Recently, management has started discussion with a recognised training institution to provide institutionalize training in this area. This will increase the opportunity for all nurses who so desire to be trained in these areas of specialty.”
The Chairman further acknowledged that the hospital staff in 2015, met most of its targeted objectives, and he therefore expressed his confidence that in 2016, all the objectives will be met. Revealing the results from the recently completed accreditation survey, King said that it showed that there was 71 per cent response from the various departments.
“This was good, but could have been better,” he stressed.
“I hope that everyone gets on board for all the reminding activities. This I believe will improve our chances of reaching the platinum standard of accreditation.” (TL)