Sandra Beckles-Hackett, Clinical Risk Manager and Anthony Harris, Director of Medical Services at the Clinical Risk Management Unit Open Day at the QEH.

Patient care important at QEH

Sandra Beckles-Hackett, Clinical Risk Manager contends that the Queen Elizabeth Hospital continues to have very good outcomes and that there are still a lot of positive comments about patient care.

She believes, however that when there is a bad comment this is highlighted throughout the media, therefore events such as the Patient Safety Awareness Week sponsored by the Board of Management of the Queen Elizabeth Hospital, CGM Gallagher, Trident Insurance Co. Ltd. and the Insurance Cooperation of Barbados is an opportunity to educate the public.

Beckles-Hackett told The Barbados Advocate yesterday at the Open Day at the QEH, “This is our first year, patient safety awareness week is an international event but this is QEH’s first year participating. We wanted to be part of the international movement because we wanted to highlight the importance of patient safety and what we do and then also to show the importance of our patients, relatives and caregivers, and how they play an important role in actually maintaining that safety. When we discharge our patients, they have to ensure that they continue doing what is necessary to keep the patients safe.

We want the public to know that we care about what we do, and the patient is the focus. You will find when there are positive comments not many people will hear but when there is something bad – it is all over! At QEH, we have specialists here so people from the Caribbean come here to receive treatment.”

She explained, “We have a week of activities and we decided to start with an Open Day. We have invited our external partners, our insurers, suppliers etc. We will also have an interdepartmental showcase, and a conference on Friday where we will have presentations on
patient safety.

“In addition to patients, and visitors to QEH, being able to leave comments, raise concerns, give commendations and make complains by visiting or calling the Clinical Risk Management Unit, an email address has also been set up to enhance the QEH’s ability to receive feedback form its
stakeholders.”

Persons who wish to leave comments, raise concerns, give commendations and make complaints can do so by sending an email to feedback@qeh.gov.bb. (NB)

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