BUSINESS MONDAY: CIBC FirstCaribbean reports improved results in 2019

Recording improved results for the financial year to October 31, 2019, a senior official of CIBC FirstCaribbean International Bank (FCIB) has lauded those who contributed to the improved showing. The Bank’s 2019 statements show net income of Bds$341.0 million, up from the Bds$200 million recorded in the 2018 financial year.

However, although highlighting that performance, CEO of the Bank Ms. Colette Delaney paid tribute to the clients and the staff for their role in helping the institution to achieve those goals. She said that the improvements could not have been possible without the Bank’s intense focus on its clients.

“In the last quarter we launched our client server standards, grounded in our commitments to offer service experience that is personalised, responsive and easy,” Ms. Delaney pointed out.

She also highlighted the Bank’s employees, saying that all 3 000 of them recently completed training on the standards, noting further they have seen an increase in positive client feedback. According to her, “Our people are the bedrock and we continue to invest in them to ensure continuity and growth.”

She said that during the review year, they enhanced the recruitment process to attract the best talent, expanded the leadership development programmes to include branch managers and continued targeted training across the organisation in sales, leadership and banking.

CIBC FCIB also committed Bds$2.8 million again during the last year to support a variety of events and activities as part of the Bank’s corporate and social responsibility.

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